Lunabet Terms and Conditions – Complete Platform Usage Guide

1. General Terms and Conditions

These Terms Lunabet Applicable to all platform services — including the website, mobile app, API, and any other channel through which services are provided.

Lunabet reserves the right to update these terms and conditions at any time. Users will be notified before changes take effect. Continued use of the service after any update constitutes acceptance of the revised terms.

• Lunabet is an online gaming platform operated solely for entertainment purposes.
• Lunabet operates under a license issued by an international regulatory authority.
• If any part of these terms is found to be invalid, the remaining provisions shall continue in full force.
• This document in Bengali is for informational purposes only — the English version shall prevail in the event of any legal dispute.

2. Account Registration & Eligibility

The following requirements must be met to open an account with Lunabet:

• Users must be at least 18 years of age. Proof of identity may be required for age verification.
• Each person may register only one account. Multiple accounts are not permitted.
• All information provided at registration must be accurate and truthful.
• Your account password must be kept strictly confidential and must not be shared with anyone.
• Any suspicious activity on your account must be reported to Lunabet Support immediately.

Lunabet reserves the right to conduct KYC (Know Your Customer) verification. Proof of identity and address may be required before any withdrawal is processed.

3. Deposit & Withdrawal Policy

Lunabet's deposit and withdrawal rules are kept transparent and straightforward.

Deposit rules:

• Only payment methods registered in your own name may be used for deposits.
• Deposits via mobile banking, e-wallets, and bank transfers are accepted.
• Depositing funds from suspicious sources is prohibited.
• The minimum deposit amount is determined by the relevant payment method.

Withdrawal rules:

• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals are generally processed via the same method used for the original deposit.
• Minimum withdrawal amounts and processing times may vary depending on the payment method.
• Winnings derived from bonuses must meet the wagering requirements before withdrawal.

4. Bonus & Promotion Terms

Lunabet's bonus and promotion offers are subject to specific terms. Please read the conditions carefully before claiming any bonus.

• Each bonus offer has specific wagering requirements — typically ranging from 20x to 40x.
• Bonus balances cannot be withdrawn before the wagering requirements have been met.
• Separate terms apply when earning cashback using a bonus.
• Only one bonus may be active at a time.
• Bonus offers may be restricted to specific games or game categories.
• A maximum bet limit applies while a bonus is active — generally up to BDT 500 per spin or bet.
• Lunabet reserves the right to modify or cancel any bonus offer at any time.

5. Betting Rules

The following rules apply to all betting and gaming on Lunabet:

• Confirmed bets cannot be changed or cancelled.
• Lunabet reserves the right to void any bets placed at incorrect odds displayed due to a technical error.
• It is the user's responsibility to stay fully informed of odds changes during live betting.
• Match results in Sports Betting are verified against official sources.
• Casino games use RNG-certified systems. Each round is entirely independent.
• Incomplete game rounds during a technical disruption may be completed or voided at a later time.

Any dispute regarding game outcomes on Lunabet must be reported to Support within 72 hours. Complaints submitted after this window may not be considered.

6. Prohibited Activities

The following activities are strictly prohibited on the Lunabet platform:

• Creating or operating multiple accounts.
• Bonus abuse — attempting to claim bonuses under a different name for the same individual.
• Using fraudulent payment methods.
• Depositing funds from illegal or suspicious sources.
• Attempting to manipulate game outcomes using software or technology.
• Attempting to gain unauthorized access to another user's account.
• Using the Lunabet platform for money laundering or any financial crime.
• Placing bets using automated bots or scripts.

7. Responsible Gaming Policy

Lunabet believes online gaming is for entertainment only. We are firmly committed to preventing problem gambling.

Lunabet provides the following responsible gaming tools:

• Deposit Limit: Set daily, weekly, and monthly deposit limits.
• Loss Limit: Set a maximum loss limit for a defined time period.
• Session Limit: Set a maximum session length for your gaming activity.
• Cooling-Off Period: Take a break from 1 day up to 6 weeks.
• Self-Exclusion: Close your account permanently or for a specified period.

Lunabet enforces strict age verification to protect minors from gaming. Allowing minors to create or use an account is strictly prohibited.

8. Account Suspension & Termination

Lunabet reserves the right to suspend or close accounts under the following circumstances:

• If involvement in prohibited activities is proven.
• Providing false information during KYC verification.
• Accounts that have been inactive for an extended period (more than 12 months).
• Where there is suspicion of financial crime.
• At the user's own request.

Prior to account closure, you will be given the opportunity to withdraw any legitimate funds in your balance — however, bonus balances will be forfeited. In cases of fraud, the entire balance will be frozen immediately.

9. Privacy & Data Protection

Lunabet takes your personal data seriously. Our full privacy policy is published as a separate document.

• Information provided during registration and KYC is used solely for account management and legal compliance purposes.
• Your data is not shared with third parties — unless required by law.
• All data is secured with SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data.
• Cookie usage policy is part of the privacy policy — cookies can be managed through your browser settings.

10. Legal Jurisdiction & Dispute Resolution

Lunabet operates under a license issued by an international regulatory authority. These terms are governed by international gaming laws and applicable local regulations.

• Any dispute must first be submitted to the Lunabet support team for resolution.
• An initial response to complaints submitted to Lunabet Support will be provided within 7 business days.
• If the matter cannot be resolved through support, you have the right to escalate it to an international gaming mediation body.
• Lunabet's liability shall not exceed the balance held in the relevant account under any circumstances.

These terms and conditions are effective from January 2026. Lunabet reserves the right to update them at any time.