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Lunabet FAQ — Find answers to all your questions here

From registration to withdrawal — every answer you need about Lunabet, all in one place.

40+ FAQ
7 Topic categories
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Find quick answers by category

The most frequently asked questions from each category, all in one place.

Registration & Account

Questions on how to register, KYC verification, password reset, and account settings.

Deposits & Withdrawals

All your questions about payment methods, deposit limits, processing times, and withdrawals — answered here.

Bonuses & Promotions

Detailed FAQ covering the welcome bonus, free spins, cashback, and wagering requirements.

Games & Casino

Common questions about slots, Live Casino, Sports Betting, and game rules.

Mobile App

Questions about downloading and installing the Android and iOS apps, and the mobile gaming experience.

Security & Privacy

Important questions on account security, data protection, and responsible gaming.

Topic-based navigation
Registration & Account 6 Deposits & Withdrawals 6 Bonuses & Promotions 6 Games & Casino 6 Mobile App 5 Security 5 VIP Club 4

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Lunabet FAQ Welcome to this page. Here you'll find the most frequently asked questions from Bangladeshi players, all gathered in one place.

Lunabet- Every day, many new members join with questions — how to deposit, how long transfers take, what the bonus terms are, or what to do if they can't log in. This FAQ page is here to answer all of that.

Browse the topic-based sections below for answers. If you can't find what you're looking for, our 24/7 Bangla support team is always ready to help.

Registration & Account

6 FAQs

Lunabet- To register, you'll need your full name, a valid email address, mobile number, date of birth, and a strong password. A national ID or passport photo will be required later for KYC verification. Registration is completely free. Register Now।

KYC verification is usually completed within 15 to 30 minutes. During peak times, it may take up to 24 hours. Uploading clear, well-lit photos will speed up the process. If you have any issues with verification, please contact support.

On the login page Click the "Forgot Password?" option. A reset link will be sent to your registered email. The link remains valid for 1 hour. If you still have trouble, contact our support team.

No, this is strictly prohibited. Each person may hold only one Lunabet account. If multiple accounts are detected, all of them will be permanently closed and the balances may be forfeited.

You can update your mobile number and password from Account Settings. To change your name or date of birth, you'll need to submit KYC-verified documents — this can be requested through support.

The minimum age to register at Lunabet is 18. This is mandatory and will be verified. If a user is found to be underage, the account will be closed immediately.

Deposits & Withdrawals

6 FAQs

Lunabet accepts deposits via mobile banking, e-wallets, and bank transfer. View the full list of supported payment methods Deposit Page View.

The minimum deposit at Lunabet varies by payment method. Mobile banking options generally have a lower minimum deposit. Details Deposit Page View.

Withdrawals on KYC-verified accounts are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Additional verification may apply for your first withdrawal.

Lunabet generally does not charge any platform fees for withdrawals. However, your payment provider may apply their own fees. Please read the full terms and conditions before withdrawing.

First, collect your transaction reference number. Then contact Lunabet support and provide the reference number. Most issues are resolved within 1-2 hours.

No. Bonus balance cannot be withdrawn directly. Winnings earned from a bonus become withdrawable once the specified wagering requirements are met. Bonus terms in detail Terms and Conditions View on this page.

Bonuses & Promotions

6 FAQs

When you open a new account and make your first deposit, the welcome bonus is automatically credited to your account. Make sure to opt in to bonuses during registration and read the terms carefully.

A wagering requirement is the number of times you must bet your bonus amount before you can cash it out. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets. Each bonus has its own terms.

Free spins are generally issued for use on specific slots games. They are only valid on the games listed in the bonus offer. On the slots page View all available games.

Most bonus offers have an expiry date. Once expired, the bonus can no longer be claimed. However, if a bonus was missed due to a technical issue, contacting support may help resolve it.

Share your referral code with friends. When they register and make their first deposit using your code, both of you will receive a bonus. Check the referral bonus terms in Account Settings.

Cashback is typically a percentage of losses returned to you over a set period, credited directly to your account. Wagering requirements may also apply to cashback.

Games & Casino

6 FAQs

Lunabet currently offers 500+ games, including slots, Live Casino, blackjack, roulette, poker, Sports Betting, and much more. New games are added regularly.

Yes, Lunabet- At the Live Casino, real professional dealers host games live on camera. It's a fully real-time experience. Casino Page Learn more.

Yes. All games on Lunabet use RNG (Random Number Generator) technology, which is regularly audited by an independent third party. There is no possibility of result manipulation.

If you lose connection or experience a technical error mid-game, refresh the page. If the issue persists, contact support with the game name, time, and a description of the error. Game session data is saved on our servers.

Lunabet- bet on cricket, football, tennis, badminton, and a wide range of international sports. Both live betting and pre-match betting are available. On the betting page View.

Yes, many slots and casino games offer a demo mode where you can play without using real money. However, demo mode is not available for Live Casino or Sports Betting.

Mobile App

5 FAQs

Lunabet Mobile App App Page Available to download for both Android and iOS. Always download from official sources only.

Yes, the Lunabet app offers everything available on the website — gaming, deposits, withdrawals, and bonus tracking, all in one place. The app also features fingerprint login and push notifications as added conveniences.

The Lunabet app is optimized for low data usage. However, Live Casino and video streaming games will use more data. Playing over Wi-Fi gives you the best experience.

Some features may not work correctly on older versions. Keeping the app updated ensures the best performance and security. Enable automatic updates in your app store.

Start by closing the app and reopening it. If the issue persists, uninstall and reinstall the app. If it's still not resolved, contact support with your phone model, OS version, and a description of the problem.

Security & Privacy

5 FAQs

Yes. Lunabet uses SSL encryption to keep all personal and financial information secure. Your data is never shared with third parties. Learn more Privacy Policy Read on this page.

Change your password immediately and enable two-factor authentication. Then notify support. Lunabet monitors login activity and will alert you if any suspicious activity is detected.

You'll find the self-exclusion option under the "Responsible Gaming" section in Account Settings. You can choose any period from 6 months to permanent. Once active, it cannot be cancelled before the period ends. Responsible Gaming Learn more on this page.

Lunabet is a licensed international gaming platform. License details and regulatory information About Us Find it on this page.

Lunabet will never ask for your password or payment details via email or SMS. Do not click any links in suspicious messages. If you receive one, report it to support immediately.

VIP Club

4 FAQs

VIP points start accumulating from the moment you register and make your first deposit at Lunabet. As you collect points, you are automatically promoted to higher VIP tiers. On the VIP page View details.

VIP points are earned on every bet. The rate varies depending on the bet amount and game type. Live Casino and Sports Betting typically earn more points.

VIP members enjoy faster withdrawals, higher withdrawal limits, a dedicated account manager, exclusive bonus offers, access to special tournaments, and much more.

Your VIP tier may change if you don't earn enough points within a set period. That said, Lunabet is committed to ensuring its VIP members always receive the best experience. Full terms On the VIP page View.
Still have questions?

If you can't find your answer in the FAQ, our support team is available 24/7.

Live chat — typically responds within 5 minutes
Email Support — [email protected]
Support ticket — for detailed issues

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