Lunabet Privacy Policy — How Your Data Is Collected, Stored, and Protected

1. Introduction & Scope

This Privacy Policy LunabetApplies to all services provided through the website, mobile app, support channels, and any other digital platforms.

Lunabet complies with international data protection regulations. Our servers and data management practices are fully aligned with applicable privacy laws.

• This policy applies to all registered and unregistered users.
• This policy applies equally to mobile app users.
• Users will be notified in a timely manner of any changes to this policy.

2. What Information Is Collected?

Lunabet collects only the information necessary to provide its services and meet legal obligations. The types of data and their purposes are listed below:

We do not collect any information about your religion, political views, ethnicity, or health.

3. Methods of Data Collection

Lunabet collects information through several methods. Each is transparent and consent-based:

• Collected Directly: Through registration, KYC verification, payment processing, and support requests.
• Automatic collection: Device information, browser type, IP address, and cookies collected during platform use.
• Third Parties: Transaction confirmation data received from payment processors. We never purchase data from third parties for marketing purposes.

4. How Is Your Information Used?

Lunabet uses the information it collects for the following purposes:

• Account Management: Registration, login, identity verification, and security.
• Financial Transactions: Processing deposits, approving withdrawals, and maintaining financial records.
• Service Quality Improvement: Usage analytics to improve platform performance.
• Legal Compliance: Preparing regulatory reports and preventing money laundering.
• Contact: Account notifications and support communications — with consent only.
• Fraud Prevention: Detecting and preventing suspicious activity.

Your data is never sold to advertising networks. LunabetThe information collected is used solely to ensure the quality of your experience.

5. Data Sharing Policy

Lunabet We do not generally share your data with third parties. The following limited exceptions apply:

• Payment Processors: Only the data necessary to complete a transaction is shared. All parties are bound by strict confidentiality agreements.
• Technology Partners: Service providers essential to platform operations, such as server infrastructure and security firms.
• Legal Obligations: Data may be disclosed when required by a court order or regulatory authority.
• Fraud Prevention Agencies: Cooperation with regulatory authorities for international anti-money laundering compliance.

6. Data Retention & Security

Lunabet protects your information using the highest industry security standards:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Encrypted Database: All data stored on our servers is held in an encrypted state.
• 24/7 Server Monitoring: Unauthorized access is detected immediately.
• Regular Security Audits: Annual penetration testing by independent organizations.
• Access Controls: Only authorised personnel have access to your data.

Data Retention Period: Data may be retained for up to 5 years while your account is active and after closure, as required by law. Financial transaction records may be kept longer to meet legal obligations.

7. Cookie & Tracking Policy

Lunabet uses a limited number of cookies. Cookies are small files stored in your browser that help improve your experience.

Types of cookies used by Lunabet:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preference, balance display settings, and other preferences.
• Analytics Cookies: Collected for platform usage statistics — data is anonymised.

You can disable or delete cookies at any time from your browser settings. Note that disabling essential cookies may affect the functionality of some services.

8. Your Rights

As a Lunabet user, you have the following rights:

To exercise these rights Lunabet Please contact support. Requests are typically responded to within 30 days.

9. Protection of Minors

Lunabet strictly prohibits use of the platform by anyone under the age of 18. We never knowingly collect data from minors.

• Age verification is mandatory at registration.
• Any account found to belong to a person under the age of 18 will be closed immediately.
• It is the responsibility of parents and guardians to prevent minors in their household from accessing the platform.
• If we become aware that data has been collected from a minor, it will be deleted immediately.

10. Policy Changes & Contact

Lunabet may update this Privacy Policy at any time. You will be notified of any changes via app notification or email before they take effect.

Continued use of Lunabet after any changes takes effect constitutes acceptance of the updated policy. Re-consent may be required for significant changes.

• All versions of the policy are retained and available upon request.
• For any privacy questions or complaints, please contact our support team.
• Any complaints regarding this Privacy Policy will be addressed within 30 days.